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Research Ops War Stories & Triumphs

TUE 21.9.
10:00 - 10:40
Lucerna Great Hall
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Research leaders across the world are embracing Research Operations to help them deliver practices that are efficient, ethical, scalable and impactful. And they’re investing time and energy in building Research Operations teams to look after this work. But exactly how can Operations help turbocharge a research practice? Over the past three years, Kate Towsey has built a global Research Operations team for Atlassian that now offers 500 Atlassians the ability to do research more efficiently and effectively. In this talk, she’ll share the war stories and triumphs, realities and reminisces of the journey, and how Ops has helped amplify research along the way. Expect lessons, strategies and tactics that you can use to inform your own Research Ops efforts at scale.

Kate Towsey

Research Operations Manager @ Atlassian

Kate Towsey manages a global team delivering Research Operations at Atlassian. She's been a Research Operations consultant for a decade delivering research labs, recruitment panels, asset management platforms, and data governance and research communication strategies to organisations interested in scaling their research practices. In 2018, Kate started the ResearchOps Community and instigated the #WhatisResearchOps initiative, a global movement that put Research Ops on the map. She now runs the Cha Cha Club, an invite-only community of people who deliver Research Operations as their full-time job. She's currently in the throes of writing her first book, Research at Scale: The Research Operations Handbook, which will be published by Rosenfeld Media in 2022.


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