Having satisfied customers isn’t good enough anymore
How do you achieve more than a satisfied customer? Where in the new project or product development process does a Customer Success job start? What other teams does your Customer Success department have to cooperate with to get the maximum results? These are just a few of the questions Monika will answer during her talk.
She’ll also share what the Customer Success team does and how this works at Teamio and LMC. Wondering if third-party tools make sense? Monika thinks so if they help you become more agile and reduce the load on developers. She’ll cover which tools her team uses to improve customer experience and conduct UX testing, including Intercom, Inline Manual, and Customer Journey.
Customer Success Manager @ LMC
Monika is a leader of Customer Experience at LMC, where she founded their Customer Success department from scratch in just two short years. Now, she leads an international team and pursues Customer Experience inspired by Ian Golding.
Her department is constantly growing and valued throughout the company. Teamio, LMC’s applicant tracking product has an incredible Net Promoter Score of 48—the highest in the 14-year history of the app and also very high for a B2B application.